RADIUS-Omnichannel Interaction System

15% Reduction

In AHT

Greater Service

Flexibility, reliability and scalability

Single view

For all customer interactions

Faster

response

Greater Service

Customer satisfaction

About Customer

Challenges

Key Features

1. Sticky Agent
2. Decentralized Operations
3. Centralized/Unified Digital Footprint

The challenge

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The Solution

The Outcome

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