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RADIUS-Omnichannel Interaction System
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15% Reduction
In AHT
Greater Service
Flexibility, reliability and scalability
Single view
For all customer interactions
Faster
response
Greater Service
Customer satisfaction
About Customer
Challenges
Key Features
1. Sticky Agent 2. Decentralized Operations 3. Centralized/Unified Digital Footprint
The challenge
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The Solution
The Outcome
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