RADIUS-Omnichannel Interaction System

Radius Clients

IMCS

CYTECARE

SIBCA

idsnext

burjeel

Gulf

ApnaInsurance

Mindtree

BOTREE

VISHAL Megamart

WPO

Vedantu

Manulife

STARTEK

FIS

NAMA

DHOFAR

RCI

SAFEEXPRESS

cognizant

Honda

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Business Use case

IMCS, one of the leading staffing agencies, utilized RADIUS-OIS voice capability with the sticky agent feature to enhance the recruitment process. This approach enables the recruitment team to efficiently contact prospects via both inbound and outbound calls. The sticky agent feature guarantees that candidates connect with the same recruiter, improving personalization and rapport. This technology boosts communication efficiency by improving uptime and minimizing disruptions, leading to clearer and more effective calls.
  • www.imcsgroup.net
  • Bangalore, India
  • Industry - IT, Human Resource

Deployment Mode Hybrid
Agent Seats 35
Active Since September, 2023

Business Use case

Cytecare, a healthcare provider, adopted RADIUS-OIS to upgrade their inbound call management, particularly for patient-doctor consultations. This implementation focused on voice-call capabilities and was seamlessly integrated with chat and email services from other vendors.
This strategic integration ensured uniform service quality across all channels, leading to enhanced patient experiences and streamlined healthcare delivery. The outcome was a notable increase in patient satisfaction, demonstrating Cytecare’s dedication to providing seamless interactions across diverse communication channels

  • www.imcsgroup.net
  • Bangalore, India
  • Industry - IT, Human Resource

Deployment Mode Hybrid
Agent Seats 35
Active Since September, 2023