RADIUS-Omnichannel Interaction System

Feature Details

Supercharge Your
Customer Engagement

Platform Features

  • True Omni Platform

Radius’ multi-tenant capability enhances operational efficienEmpower your customers to seamlessly navigate their journey through phone, chat, email, video, and SMS. RADIUS unifies and connects all your touchpoints, allowing customers to switch between channels effortlessly and continue without repeating information. RADIUS provides agents with a single, comprehensive view of each customer’s interactions and history, enabling faster, more personalized service which in turn leads to happier customers, more effective agents, and valuable insights for your business.cy and information security by enabling the segmentation and isolation of data, configurations, and resources. This architectural model offers a true Contact Center as a Service (CCaaS) solution with a cost advantage.

  • Scalable Interaction System

RADIUS offers a scalable solution that adapts to changing demands across all communication channels, ensuring consistent, high-quality customer engagement. The architecture allows for easy on-demand scalability both vertically and horizontally. This ensures RADIUS can seamlessly manage growing data demands, supporting your business growth and maintaining superior service quality, with 99.9% uptime reliability.

  • Multitenant Capability

Radius’ multi-tenant capability enhances operational efficiency and information security by enabling the segmentation and isolation of data, configurations, and resources. This architectural model offers a true Contact Center as a Service (CCaaS) solution with a cost advantage.

  • Deployment Flexibility

RADIUS offers 3 deployment options: Pure Cloud for full cloud based efficiency with 99.99% uptime, Hybrid for a mix of cloud and on-premises control, and On-Prem for optimal utilization of existing infrastructure with security tailored to your business needs. Choose the best fit for your operational and security requirements. 

  • Media Provider Agnosticism

RADIUS provides operational flexibility and reliability through seamless integration with diverse communication systems. For example, a company can use Avaya for telephony, Zendesk for chat, and Zoom for video conferencing. This adaptability is vital for maintaining efficiency and resilience, allowing contact centers to avoid vendor lock-in and optimize operations by selecting providers with the best terms or most innovative features.

  • Flexible Data Storage Options

RADIUS offers on-premises, cloud, or hybrid data storage options to maintain security, data privacy, and compliance. This flexible storage option allows organizations to store operational data securely catering to security and regulatory needs.

  • Unified Communications and Collaboration System

Radius’s Unified Communications and Collaboration feature combines the capabilities of UCaaS, CCaaS, and CPaaS into one platform, streamlining voice, chat, email, video, and other channels. This all-in-one solution enhances customer engagement, operational efficiency, scalability, and customization, offering seamless multi-channel support and future-proof technology.

  • Proactive Monitoring Resolution

RADIUS enhances service quality and operational continuity by continuously monitoring all system components and workflows, identifying and addressing potential issues in real time. This proactive approach reduces downtime by automatically initiating corrective actions or alerting support. Additionally, it analyzes patterns to prevent future disruptions.

  • 99.99% Uptime SLA

RADIUS delivers uninterrupted service with a 99.99% uptime SLA, ensuring maximum reliability for your business operations.

  • Enterprise branding toolkit

Integrate your corporate identity with custom themes, logos, and backgrounds which reinforces a cohesive brand experience, enhances your professional image, and deepens user engagement.

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