RADIUS-Omnichannel Interaction System

Feature Details

Dialers/Outbound

Available Dialing Modes

Choose from multiple dialing modes including Preview, Predictive, Preview/Manual, and Blaster/Auto for flexible and efficient outbound call management.

Dialing priorities and Sequences

Efficiently manage outbound calls with static and dynamic prioritization, automated attempts of alternate contact numbers, and improved connection rates, reducing call abandonment and enhancing outreach effectiveness.

Dynamic Call ID Selection

Enhance caller engagement by dynamically selecting caller IDs to match specific campaigns or customer segments, fostering trust and increasing answer rates for improved communication outcomes.

Answering Machine Detection

Of Data and activities across tenant

Abandoned Call Treatment

Of Data and activities across tenant

Agent Selection on Contact Priority & Skill Basis

Of Data and activities across tenant

Phone Number Treatment

Of Data and activities across tenant

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