RADIUS-Omnichannel Interaction System

Feature Details

Interaction Routing

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Advanced Routing Strategies

Elevate your contact center’s efficiency with our dynamic routing options—skill-based, round robin, least recent, and fewest tasks—ensuring the right calls reach the right agents, every time.

External Routing

Our system efficiently directs the incoming communications to outside entities or third-party service providers such as CRMs, ERPs instead of handling them internally.

Sticky Agent

Ensure continuity in customer service with our Sticky Agent capability, which allows customers to reconnect with the same agent on follow-up calls. This personal touch builds rapport and improves resolution efficiency.

Direct Agent Mapping

Our skill-based routing strategically pairs you with agents specialized in your specific query, elevating customer experience through faster, more accurate solutions.

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