RADIUS-Omnichannel Interaction System

Feature Details

Omni Channel

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Blended Agent

Blended contact center allows agents to move easily between both inbound queues and outbound calling lists, enhancing productivity and service efficiency.

Context preservation

Maintain, utilize the historical and situational context of the customer interaction across multiple channels and sessions for a personalized, efficient experience without repetition.

Omnichannel/Task Routing

Seamlessly manage and direct customer interactions across all communication channels, ensuring consistent service and efficient task allocation every time.

Customer Self Service

Enable customers to independently resolve issues using our self-service options, streamlining efficiency across all communication channels.

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