Product Experience Designer

About RADIUS

RADIUS is an AI-powered Omnichannel Interaction System (OIS) that unifies every customer touchpoints into a single intelligent platform. It empowers enterprises to manage customer interactions seamlessly, ensuring context continuity, faster resolutions, and superior customer experiences.

Developed by VIS Networks, a technology-driven company committed to transforming customer engagement, RADIUS combines innovation, scalability, and automation to help businesses deliver connected, data-driven, and future-ready CX.

Role Overview

We’re seeking an experienced and passionate UI/UX Designer with 8+ years of hands-on experience in the software domain. As a core member of our product design team, you’ll shape intuitive, user-centered interfaces that enhance the way global enterprises interact with customers using RADIUS. This role requires deep empathy for users, a strong understanding of product workflows, and the ability to collaborate across product, engineering, and marketing teams

Key Responsibilities

• Lead the end-to-end design process for web and mobile interfaces within RADIUS.
• Translate product requirements and user feedback into wireframes, user flows, and high-fidelity mockups.
• Design intuitive dashboards, interaction screens, and data visualizations that simplify complexity.
• Conduct user research, usability testing, and iterate based on insights.
• Define and maintain a scalable design system, ensuring visual consistency across the platform.
• Collaborate closely with product managers and developers to implement features that drive user engagement.
• Contribute to the evolution of RADIUS’s overall user experience and interaction patterns.
• Stay current with UI/UX best practices, accessibility standards, and design trends.

Requirements

• 8+ years of professional UI/UX design experience, with a strong focus on enterprise software or SaaS products.
• Proven expertise in tools like Figma, Sketch, Adobe XD, or equivalent.
• Portfolio demonstrating design work for complex applications, including dashboards, workflows, and multi-step interactions.
• Solid understanding of UX principles, information architecture, and interaction design.
• Experience working in Agile/Scrum environments and collaborating with cross-functional teams.
• Strong communication and presentation skills to articulate design decisions.
• Detail-oriented with a passion for crafting pixel-perfect interfaces.

Preferred Qualifications

• Prior experience designing SaaS product.
• Experience contributing to or building design systems.
• Understanding of customer journey mapping and behavioral analytics.
• Ability to mentor junior designers and provide thoughtful feedback.

Why Join Us?

• Shape the future of customer experience design in a rapidly growing tech company.
• Design products used by leading enterprises and customer service teams worldwide.
• Collaborate with a driven and visionary team that values creativity, usability, and user-first thinking.
• Opportunity to lead and influence product design at scale.
• Work in a fast-paced, innovation-led environment with room for growth and experimentation.

Ready to craft world-class experiences? Apply today!