Technical Support Engineer

About VIS Networks

VIS Networks is a technology-driven company dedicated to transforming customer experiences through innovative communication solutions. Our flagship product, RADIUS – an Omnichannel Interaction System – enables businesses to manage customer engagement across voice, chat, email, social, and more from a unified platform. We are constantly expanding our infrastructure and cloud capabilities to support scale, performance, and reliability.

Role Overview

We’re looking for an enthusiastic and detail-oriented Technical Support Engineer (Fresher) to join our growing tech support team. If you have a passion for Linux systems, love solving problems, and excel in communication, this is the perfect entry point into the world of enterprise IT support. You’ll handle real-time technical issues, troubleshoot in live Linux environments, and collaborate with senior engineers to deliver seamless customer support—all while being trained  and mentored in a structured, growth-oriented environment.

Key Responsibilities

• Provide first-level technical support for Linux-based systems, applications, and services.
• Handle customer queries via email, chat, or phone, ensuring timely and accurate responses.
• Diagnose and troubleshoot hardware, software, and network-related issues in Linux environments.
• Document issues, troubleshooting steps, and resolutions in the ticketing system.
• Adhere strictly to SLAs for incident response and resolution times.
• Collaborate with senior engineers for complex issue escalation and resolution.
• Maintain a customer-first approach, ensuring clear, empathetic, and professional communication.
• Participate in training sessions to enhance technical and soft skills.

Requirements Skills

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent certification/experience).
• Basic knowledge of Linux commands, file systems, and user management.
• Understanding of networking basics (IP, DNS, ping, traceroute, etc.).
• Strong communication and interpersonal skills.
• A problem-solving mindset with attention to detail.
• Ability to work in a team environment and follow structured processes.

Preferred Qualifications

• Familiarity with Linux distributions such as Ubuntu, CentOS, or Red Hat.
• Exposure to shell scripting basics.
• Experience with ticketing systems or helpdesk tools.
• Willingness to work in rotational shifts or on-call support if required.

Work Schedule

• Rotational shifts may include day, night, or weekend coverage as per business requirements.
• On-call availability may be required during certain support windows.

Why Join Us?

• Begin your IT career with hands-on experience in enterprise-level support.
• Learn from experienced Linux engineers through a structured training program.
• Exposure to real-world challenges, ticketing systems, and customer environments.
• Competitive salary with performance-based incentives.
• Health insurance and other employee benefits.
• Be a part of a fast-growing tech company redefining customer support infrastructure.

Ready to kickstart your tech journey with us? Apply now!