Scalable & Future Ready
Built on microservices, it scales to handle tenants and their operational loads seamlessly.
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An Omnichannel Interaction
System that is
Orchestrate intelligent customer interactions on the centralized cloud based platform
Tailored for Enterprises to build enduring customer relationships
Uptime Reliability
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Integrated Solutions
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Years Technology Presence
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Multichannel Support
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*7
Solution Engineered for Industry needs
BFSI
Public Sector
Healthcare
Retail
IT / ITES
Education
The powerful way to handle end-to-end customer journeys
Provider Agnostic
Provides agility, scalability, and robustness across diverse cloud platforms.
Data Isolation
Ensure tenant data and operational isolation while adhering to industry security standards.
Integration Capabilities
Integrates with enterprise systems and supports custom applications on the RADIUS platform.
Check RADIUS-OIS in Action
True Omni Platform
All Interactions,
Single Interface
Transform your customer engagement strategy from multichannel to a cohesive omnichannel experience that spans Voice, Chat, Email, Video, Social Media, & more.
Multi Tenant Security
Relax with trusted security standards, encryption, logical isolation, and experts keeping your data secure 24/7.
Digital Customer Experience
Enable agents to effortlessly track customer conversations across WhatsApp, Facebook Messenger within a unified workspace, making their job more efficient.
Seamless Integrations for a seamless experience!
Designed for both Agents and Customer
Call Backs
Transform your customer engagement strategy from multichannel to a cohesive omnichannel experience that spans Voice, Chat, Email, Video, Social Media, & more
Quality Management
Monitor agent performance through analytics & quality assurance scorecards, both at the individual and team level
Real Time Coaching
Provide supervisors with the capabilities like Barge-in, whisper, so that they can take over whenever required
IVR
Effortlessly create the Interactive Voice Response based on DTMF
Custom Wallboard
Transform customer service into team effort with dashboards that highlight agent and call center statistics
FAQs
What is a Cloud Contact Center?
Cloud contact centers serve as a centralized hub, unifying customer interactions across diverse communication channels without having to build out and maintain an on-premise footprint. Contact centers enhance customer communications, providing features like interactive voice response (IVR), and advanced analytics to optimize engagement.
Why Cloud Contact Center is Right For my Business?
Cloud contact center solutions improve customer experiences with omnichannel engagement, optimized calls, and agent management. They enhance security compliance and boost agent performance.
What is Workforce Management?
Workforce management involves strategies and technologies for maximizing employee productivity. In a contact center, it ensures scheduling the appropriate number of skilled agents at the right times.
What are the benefits of Multitenant Solution?
Multi-tenant contact center solution allows multiple organizations to share contact center infrastructure while maintaining data separation and individual configurations. It offers cost efficiency, scalability, rapid deployment, centralized management, resource optimization, security, high availability, integration, and collaborative opportunities. This approach streamlines operations, reduces costs, and enhances overall efficiency in managing customer interactions.
Take a Tour of Cutting-Edge Cloud Contact
Center that Caters to All Industries
Center that Caters to All Industries