Omnichannel CSAT Survey
Measure customer satisfaction understand experience. Drive business action.
Capture customer feedback in real-time across voice, email, chat, SMS, and social media with RADIUS's intelligent omnichannel CSAT surveys.
The CSAT Intelligence Loop
Structured approach to measuring, analyzing, and improving experience at scale
Surveys Live in Minutes
Launch omnichannel CSAT surveys across voice, chat, email, messaging, and SMS in minutes. Start with proven templates or build custom questions, and let RADIUS auto-trigger surveys at key moments when the interaction ends, so feedback flows in without ever interrupting the customer journey with full control over branding and frequency.
Turn Feedback into Insight
Every interaction response lands in one unified view, automatically organized by channel, team, and time period. Dashboards reveal trends as they emerge, text analysis explains the "why" behind scores, and alerts flag sudden drops, so experience gaps surface before they spread.
Turn Insight into Action
Connected insights move CX leaders from observation to action. Feedback ties directly to interactions, fueling targeted coaching, faster recovery for unhappy customers, and smarter resource decisions, turning CSAT from a metric into a driver of improvement.
Everything You Need to Measure Satisfaction
One platform to collect, analyze, and act on customer feedback – across every channel and every interaction
Custom Branding
Match surveys to your company’s look and feel
Multilingual Customer Engagement
Survey customers in their preferred language
Integration Ready
Connect RADIUS to your CRM, helpdesk, and BI tools so CSAT data flows throughout your organization.
Ready-to-Use Survey Templates
Pre-built survey templates designed for common CX use cases, or tailor them to match your specific business needs.
Unified Multi-Source Analysis
Consolidates feedback from surveys, chats, support tickets, and reviews into one dashboard.
Omnichannel Feedback Collection
Capture customer feedback across voice, chat, email, messaging, social, in-app surveys.
AI Summaries & Predictive Insights
Summarizes trends and forecasts NPS or churn shifts, highlighting areas that need attention.
Role-Based Access Management
Control access with role-based permissions, ensuring the right teams see the right data.
Sentiment & Intent Detection
Analyzes tone, emotion, and urgency at a sentence level to uncover what truly drives satisfaction or churn.
CX Metrics Tracking
Measure key experience metrics including Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) from a single platform.
Feedback-Driven CX Works
higher response rates with immediate surveys
faster issue resolution with real-time alerts
Up to 25% churn reduction with closed-loop feedback
Frequently Asked Questions
What is Customer Feedback Survey?
Customer feedback surveys are structured questionnaires used to capture customer opinions about products, services, or interactions. The insights gathered help organizations identify gaps, improve service quality, and build stronger customer relationships.
Which channels does RADIUS support for CSAT surveys?
RADIUS supports CSAT surveys across voice and IVR, live chat, email, SMS and messaging apps, social channels, in-app and web experiences, allowing feedback to be captured wherever customers engage.
How quickly can I set up and launch surveys?
Surveys can be created and launched in minutes using pre-built templates or custom configurations. Timing, channels, and branding can be configured without complex setup.
Is multilingual and global survey delivery supported?
Absolutely. Surveys can be delivered in multiple languages, allowing customers to respond in their preferred language for a more inclusive and personalized experience.
Can we customize the questions we ask?
Absolutely. Use standard CSAT scales (1-5 satisfaction ratings), add NPS or CES questions, create multiple choice options, or include open-ended text fields. Full flexibility to ask what matters to your business.
How do you prevent survey overload?
Set limits on survey frequency per customer, exclude certain segments, and control which channels take priority to maintain quality
