AI-Powered Customer Experience Management
Deliver predictive, personalized,
and value-driven experiences at scale
Deliver predictive, personalized, and value-driven experiences at scale
Unify customer engagement, agent intelligence, and experience insights across channels with AI embedded at the core
Trusted by Customer Focused Brands
Make CX Your Competitive Advantage
Personalized Omnichannel Engagement
One platform to engage customers across voice, messaging, email, chat, social, and video. Customer history, intent, and interaction state persist across every touchpoint, ensuring continuity and personalization at every stage.
Purpose-Built AI
AI is embedded across engagement, assistance, and analytics, with RADIUS delivering intent detection, sentiment analysis, real-time guidance, translation, and post-interaction intelligence through a single cohesive system rather than isolated features.
Advanced Dialers
Dialing capabilities cover predictive, progressive, and preview scenarios for outbound and blended operations, with logic designed to manage interaction flow, retries, campaign rules, and agent utilization.
Flexible Deployments
Deployment options include pure cloud, hybrid on-prem, and private cloud, enabling RADIUS to align with enterprise IT, security, and regulatory requirements while supporting data residency, scalability, and operational continuity.
Deep Integrations
RADIUS offers deep platform-native integrations across the enterprise technology stack, covering CRM, ticketing, workforce, and business systems, enabling synchronized customer context and operational data across channels at scale.
Business Process Orchestration
Business process orchestration coordinates structured workflows, automation, systems, and teams so customer operations and campaigns execute in the right order with shared context and synchronized data across channels.
Trust & Compliance
RADIUS is designed with enterprise-grade security and compliance, supporting audit trails, role-based access, data protection, and regulatory-ready workflows.
Measurable Impact Across CX Roles
Proven impact across customers, agents, and CX leadership teams
For Customers
Reduction in customer effort by eliminating repeat interactions and maintaining context across channels.
For Agents
Improvement in agent productivity with real-time assistance, context, and reduced screen switching during live interactions.
For Supervisors
Increase in operational visibility and control through real-time monitoring, performance insights, and faster intervention across teams and channels.
For Quality Evaluators
Improvement in QA efficiency through automated analysis, AI-driven scoring, and smarter sampling across channels.
Frequently Asked Questions
What is an AI-Powered CXM platform?
An AI-Powered CXM platform brings together all core customer experience capabilities into a single system. RADIUS is an AI-Powered CXM platform as it includes built-in engagement, ticketing, CRM, reporting, quality management, and analytics powered by AI across every layer.
With AI embedded across customer interactions, agent assistance, quality evaluation, and performance insights, RADIUS eliminates the need for disconnected tools and enables organizations to manage the entire customer experience from one unified platform.
Does RADIUS meet enterprise security, compliance, and deployment requirements?
Absolutely. RADIUS is purpose-built for enterprise organizations with support for cloud, hybrid, and on-prem deployment models. It includes role-based access controls, comprehensive audit logging, and end-to-end data encryption—both in storage (at rest) and in transfer (in transit)—ensuring you meet IT security standards, regulatory obligations, and data residency requirements.
Does RADIUS have a mobile app?
Yes. RADIUS offers a mobile application that enables agents and supervisors to stay connected supporting timely actions and continuity beyond the desktop.
Does RADIUS unify offline and digital customer interactions?
Yes. RADIUS unifies offline and digital customer interactions within a single platform, ensuring consistent customer context, visibility, and tracking across all touchpoints.
How does AI-powered orchestration work in RADIUS?
AI-powered orchestration in RADIUS coordinates customer interactions, workflows, and teams using shared context and intelligence. It ensures the right actions, routing, automation, and decisions happen in the correct sequence across channels—delivering consistent and personalized experiences at scale.
