Release Notes
- Sep 9, 2025
Delivering smarter connections, greater control, and breakthrough CX intelligence with RADIUS 4.15.
- What's new
CrossConnect: Secure Call Routing Made Simple
CrossConnect brings privacy-first communication to your enterprise. It enables direct call routing between two users mapped to the same DID (Direct Inward Dialing) number without exposing personal numbers.
Why it matters :
- Keeps vendor–customer communication private and professional.
- Simplifies call flow with direct, seamless routing.
- Empowers enterprises to mask individual numbers under one corporate identity.
Working Hours: Define Your Business Hours
Set clear business operating hours for your organization (e.g., 9 AM – 8 PM) to deliver consistent, automated experiences. Outside defined hours, inbound calls, chats, emails, video interactions, and even social mentions trigger pre-set workflows with bots or auto-replies.
Why it matters :
- Guarantees consistent, 24/7 acknowledgment to every customer.
- Reduces missed opportunities through automated scheduling.
- Reinforces brand reliability with always-on responsiveness.
In-person Visit as Channel
Now track and manage offline, in-person interactions like store visits or branch appointments within your contact center environment.
Why it matters :
- Unifies online and offline touchpoints for a full 360° customer view for true omnichannel intelligence.
- Track customer journeys across all channels, including physical locations.
- Make informed decisions based on complete customer behavior patterns.
WebForm as a Channel: Turning Visitors into Leads
Customers can now reach you directly from your website through RADIUS Web Form Builder. Submissions flow straight into your agent queue with full context and reporting, no manual email triage required.
Why it matters :
- Captures structured lead data instantly from your site.
- Removes inbox lag forms become active omnichannel conversations.
- Ensures timely, standard-adherent customer handling.
- Enhances conversion by making every form submission an actionable interaction.
Campaign-Wise Trunk Configuration: Smarter Failover, Stronger Calling
Assign dedicated trunks per campaign to balance load and prevent single points of failure. If one trunk fails, others keep your operations running smoothly.
Why it matters :
- Builds enterprise-grade reliability and scalability.
- Optimizes trunk usage and reduces call bottlenecks.
- Safeguards call stability and customer reach with smarter trunk allocation.
- Ensures smoother campaign execution, directly improving customer reach rates.
Seamless Blaster Voice & WhatsApp to Agents
Customer responses from Voice or WhatsApp blaster campaigns now route directly to the right Process and agent, completely automated.
Why it matters :
- Eliminates manual follow-ups and callback delays.
- Increases lead conversions with instant routing.
- Boosts operational efficiency with unified campaign handling.
CSAT Surveys: Real-Time Customer Feedback
Collect customer satisfaction ratings directly after interactions across voice, chat, email, social, or video all within the same workflow.
Why it matters :
- Captures timely insights to measure service quality.
- Tracks agent and team performance in real time.
- Strengthens trust by showing customers their feedback matters.
- Enhancement
- Recording Beep Configuration : Set custom beep intervals (10 / 15 / 30 seconds) for enhanced recording compliance and transparency.
- Chat Language Preferences : Customers can now select their preferred language for chatting with agents, improving personalization and accessibility.
- Knowledge Base Upgrade : Smarter search and channel-specific maximum attempt settings for more precise and controlled outreach.
- Filtered Report Downloads : Download reports with applied filters for faster insights and cleaner, more relevant data.
- Email Reports : Instantly share reports as PDF, Excel, or CSV files directly from within the platform.
- Channel-Specific Attempt Limits : Define maximum outreach attempts per channel for balanced and efficient customer engagement.
- Bug Fixes
- Fixed auto-preview and dialing issues for scheduled calls.
- Resolved disposition mismatch for abandoned AES calls.
- Corrected preview-limited record fetches.
- Implemented multiple backend stability and performance fixes for smoother workflows.
- User Notes
No action needed. The update will roll out automatically.
- Next Up in RADIUS
- Microsoft Teams Video & Chat integration.
- Internal chat (Agent ↔ Admin, Agent ↔ Agent).
- Vector, The Ticketing System.
- Single Sign-On (SSO).
- Persistent input fields for Admin Console.
- Learn More
Explore RADIUS 4.15 in action. Book a demo or visit radius-ois.ai to experience next-gen customer engagement.