Contact Center Trends

In the constantly changing healthcare industry, prioritizing the needs and experiences of patients is crucial. Effective patient interactions play a significant role in shaping the overall healthcare journey. An omni-channel contact center has emerged as a valuable resource, transforming patient engagement through a combination of personalization, empathy, and seamless integration with existing Health Management Information […]

Introduction to Multiple Campaign Management in RADIUS-OIS Multiple Campaign Management within RADIUS OIS plays a pivotal role in driving customer-centric initiatives and enhancing Return on Investment (ROI). This blog explores the significant impact of this feature across various aspects of customer engagement and business operations. Targeted Customer Engagement Precise Segmentation for Effective Campaigns: Multiple Campaign