About RADIUS

RADIUS is an AI-powered Omnichannel Interaction System (OIS) designed to transform customer experience across enterprises. It seamlessly integrates voice, chat, email, social, and messaging channels into a unified platform, enabling organizations to deliver intelligent, real-time, and personalized customer engagement at scale.

Role Overview

We are looking for a highly driven Product Solution Architect who can bridge the gap between business needs and technical execution. In this role, you will be responsible for designing scalable, secure, and high-performance solutions.

You will work closely with sales, product, engineering, and client stakeholders to understand complex requirements and translate them into practical, future-ready solution architectures. This role is ideal for someone who combines strong technical expertise with a deep understanding of enterprise CX ecosystems.

Key Responsibilities

• Design end-to-end solution architectures aligned with client requirements and RADIUS capabilities.
• RFP / RFI response support.
• Collaborate with sales and pre-sales teams to support solutioning during client engagements.
• Translate business requirements into technical design, workflows, and system integrations.
• Define architecture for omnichannel communication flows (voice, chat, email, social, messaging).
• Ensure solutions are scalable, secure, and optimized for performance.
• Work closely with product and engineering teams to align solution design with platform roadmap.
• Guide implementation teams during deployment and integration phases.
• Identify gaps in product capabilities and provide feedback for enhancements.
• Create solution documentation including architecture diagrams, workflows, and technical specifications.
• Support POCs, demos, and client workshops with tailored solution approaches.
• Ensure adherence to best practices in system design, APIs, and integrations.

Required Skills & Qualifications

Education

• Bachelor’s or Master’s degree in Computer Science, IT, or related field.

Technical Expertise

• Strong understanding of system architecture and distributed systems.
• Experience with API design and integrations (REST, Webhooks, etc.).
• Knowledge of cloud environments (AWS, Azure, or GCP).
• Familiarity with databases (SQL/NoSQL).
• Understanding of application servers and deployment architectures.
• Exposure to microservices architecture and event-driven systems.

CX & Domain Knowledge

• Experience working with Contact center/CCaaS/CX platforms is a plus.
• Familiarity with CRM integrations.

Tools & Technologies

• Experience with diagramming tools (Lucidchart, Draw.io, Miro).
• Working knowledge of integration tools, middleware, or ESBs.
• Basic understanding of DevOps practices is a plus.

Preferred Certifications

• AWS Certified Solutions Architect / Azure Solutions Architect Expert.
• TOGAF or similar enterprise architecture certification.
• Contact Center or CX platform certifications (Genesys, Avaya, NICE, etc.) are a plus.

Key Traits for Success

• Experience in pre-sales or client-facing solutioning roles.
• Exposure to CX solutions.
• Understanding of security, compliance, and enterprise architecture standards.
• Experience handling enterprise-scale deployments.
• Strong problem-solving and analytical thinking.
• Ability to translate complex business needs into simple, scalable solutions.
• Excellent communication and stakeholder management skills.
• Customer-first mindset with a consultative approach.
• Ability to work across cross-functional teams in a fast-paced environment.
• Proactive, detail-oriented, and solution-driven.

Ready to design scalable, future-ready CX solutions and shape enterprise customer experiences with AI? Apply today.