Product Solution Architect

About RADIUS

RADIUS is an AI-powered Omnichannel Interaction System (OIS) designed to transform customer experience across enterprises. It seamlessly integrates voice, chat, email, social, and messaging channels into a unified platform, enabling organizations to deliver intelligent, real-time, and personalized customer engagement at scale.

Role Overview

We are looking for a highly driven Product Solution Architect who can bridge the gap between business needs and technical execution. In this role, you will be responsible for designing scalable, secure, and high-performance solutions.

You will work closely with sales, product, engineering, and client stakeholders to understand complex requirements and translate them into practical, future-ready solution architectures. This role is ideal for someone who combines strong technical expertise with a deep understanding of enterprise CX ecosystems.

Key Responsibilities

Design end-to-end solution architectures aligned with client requirements and RADIUS capabilities.
RFP / RFI response support.
Collaborate with sales and pre-sales teams to support solutioning during client engagements.
Translate business requirements into technical design, workflows, and system integrations.
Define architecture for omnichannel communication flows (voice, chat, email, social, messaging).
Ensure solutions are scalable, secure, and optimized for performance.
Work closely with product and engineering teams to align solution design with platform roadmap.
Guide implementation teams during deployment and integration phases.
Identify gaps in product capabilities and provide feedback for enhancements.
Create solution documentation including architecture diagrams, workflows, and technical specifications.
Support POCs, demos, and client workshops with tailored solution approaches.
Ensure adherence to best practices in system design, APIs, and integrations.

Required Skills & Qualifications

Education

Bachelor’s degree in Computer Science, IT, or related field.

Technical Expertise

Strong understanding of system architecture and distributed systems.
Experience with API design and integrations (REST, Webhooks, etc.).
Knowledge of cloud environments (AWS, Azure, or GCP).
Familiarity with databases (SQL/NoSQL).
Understanding of application servers and deployment architectures.
Exposure to microservices architecture and event-driven systems.

CX & Domain Knowledge

Experience working with Contact center/CCaaS/CX platforms is a plus.
Familiarity with CRM integrations.

Tools & Technologies

Experience with diagramming tools (Lucidchart, Draw.io, Miro).
Working knowledge of integration tools, middleware, or ESBs.
Basic understanding of DevOps practices is a plus.

Preferred Certifications

AWS Certified Solutions Architect / Azure Solutions Architect Expert.
TOGAF or similar enterprise architecture certification.
Contact Center or CX platform certifications (Genesys, Avaya, NICE, etc.) are a plus.

Key Traits for Success

Experience in pre-sales or client-facing solutioning roles.
Exposure to CX solutions.
Understanding of security, compliance, and enterprise architecture standards.
Experience handling enterprise-scale deployments.
Strong problem-solving and analytical thinking.
Ability to translate complex business needs into simple, scalable solutions.
Excellent communication and stakeholder management skills.
Customer-first mindset with a consultative approach.
Ability to work across cross-functional teams in a fast-paced environment.
Proactive, detail-oriented, and solution-driven.