AI-Powered Experience Orchestration
Native AI embedded across every interaction, workflow, and team — not bolted on.
Agent Copilot & Real-Time AI Assist
AI-powered in-interaction assistant that surfaces the next-best action, recommended responses, and relevant knowledge articles in real time guiding agents without interrupting the flow of conversation.
Auto Interaction Summaries
Automatically generate concise summaries of every voice, chat, and email, video interactions, surfaced to agents immediately after the conversation ends to accelerate after-call work.
AI-Suggested Response
Offer live video-based customer support via integrated platforms like Jitsi and Zoom — ideal for complex queries requiring visual guidance.
Real-Time Sentiment Indicator
Display a live sentiment signal with score that is positive, neutral, or negative directly on the agent console as the conversation unfolds. Agents and supervisors can see emotional shifts and scores in real time and adjust their approach.
Next-Best-Action Engine
RADIUS real-time decisioning engine that evaluates customer context, intent, and history to recommend the most effective next step for the agent during live interactions.
Auto Wrap-Up Codes
RADIUS analyzes interaction content and automatically recommends the most appropriate disposition codes, reducing manual selection time and improving coding accuracy.
Intent Detection
Identify customer intent as it evolves during a conversation, enabling agents and bots to adapt responses dynamically based on what the customer truly needs.
Knowledge Surfacing
Proactively surface knowledge base articles and FAQs to agents without requiring manual search triggered by keywords, topics, and detected intent in real time.
After-Call Work Automation
Reduce post-interaction admin by auto-populating summaries, wrap codes, and CRM notes and letting agents move to the next interaction faster and with greater accuracy.
Multilingual Transcript Translation
Translate interaction transcripts across languages in real time for agents without language proficiencyenabling cross-language interactions without delays.
Conversational AI & Virtual Agents
Deploy AI-powered voice agents that understand natural language and handle front-line customer conversations 24/7 with smooth escalation to live agents when needed.
Chatbot
Automate digital interactions with intelligent bots capable of resolving FAQs, collecting information, and completing transactions across chat, web, and messaging apps.
Generative AI Virtual Agent
Build conversational bots powered by large language models that generate natural, contextually relevant responses that is trained on your own knowledge base and interaction data.
Native Bot Integration Framework
Connect any third-party or proprietary bot (Amazon LEX, IBM Watson, Google Dialogflow) into RADIUS via a flexible, vendor-agnostic framework.
Bot-to-Agent Handoff with Context
Ensure seamless escalation from bot to live agent, transferring the full conversation history, detected intent, and CRM context so the customer never repeats themselves.
STT & TTS Engine Integration
Connect to best-in-class speech-to-text and text-to-speech engines to enable natural voice interactions, accurate transcription, and voice-based self-service.
Predictive & Generative AI
Detect and score customer sentiment and emotion continuously during live interactions by surfacing risk signals to agents and supervisors in the moment.
Predictive Engagement
Analyze visitor behavior on web and digital channels to predict intent and outcomes, triggering proactive outreach with the right message at the right moment.
Automated Interaction Analytics
Leverage AI to continuously analyze interaction data at scale surfacing topics, trends, compliance risks, and coaching opportunities across your entire contact center.
