Feature Details
Supercharge Your Customer Engagement
CRM Connector
- Omnichannel Support for CRM Connector
RADIUS connects voice, chat, email, video, social, & visit channels directly into your CRM, creating a single source of truth that preserves context across all touchpoints.
- Click-to-Call
Agents can initiate calls directly from the CRM interface with a single click, reducing effort and boosting efficiency in outbound engagement.
- Interaction Disposition
Post-interaction, agents can log interaction outcomes directly within the CRM, helping supervisors track performance and improve customer handling strategies.
- Screen Pop
The moment an interaction is received, customer details automatically pop up on the agent’s screen, enabling faster, personalized, and context-driven conversations without manual searching.
- Auto Ticket Creation
Every customer query can auto-generate a ticket within the CRM, ensuring consistent tracking, quicker resolution, and eliminating manual entry errors.
- Unified CTI-CRM Window
RADIUS provides a single, integrated interface where agents can manage interactions and customer information simultaneously, reducing screen-switching and enhancing productivity.
- Available Connectors
Seamlessly integrate with leading CRMs such as SAP C4C, Salesforce, Simple CRM, MS Dynamics, Zendesk, ZOHO, and Unifyd. This flexibility ensures enterprises can continue using their preferred CRM while unlocking the power of RADIUS CRM Connector for enhanced customer experiences.