Feature Details
Supercharge Your Customer Engagement
Integration & APIs
- CRM & Case Management Integration
Integrate seamlessly with CRM and case management systems, enabling search/update records, click-to-call functionality, single disposition, SSO, data transition, and ticket/lead management. This integration streamlines workflows across CRM, case, ticketing, and lead systems.
- Integration with Recording Solution
Connect with recording solutions like Verint and NICE, allowing for comprehensive call recording and playback capabilities that are essential for compliance, quality assurance, and training purposes.
- API & SDKs Integration
Provides robust APIs and SDKs for easy integration with various systems and applications, ensuring flexibility and extensibility to meet specific business needs and enhance functionality.
- Conversational AI Integration
Integrates with leading conversational AI platforms like Google Dialogflow, IBM Watson, and Amazon LEX, enabling advanced natural language processing and AI-driven interactions to enhance customer service.
- Speech & Text Analytics Engine Integration
Connects with speech and text analytics engines, providing insights into customer interactions, detecting sentiment, and identifying trends to improve service quality and agent performance.
- Knowledge Management
Offers tailored integration solutions to connect with unique business systems and applications, ensuring a customized fit for specific operational requirements and enhancing overall efficiency.
- Custom Integration
Integrates with a centralized knowledge management system, providing agents with easy access to information and resources needed to resolve customer queries quickly and accurately, improving service consistency and quality.