Feature Details
Supercharge Your Customer Engagement
Automation and AI
- Automated Call Distribution
Our Automated Call Distribution system routes incoming calls to the most appropriate agent or department based on predefined criteria, optimizing resource use and reducing wait times.
Ensure calls are identified, prioritized, routed and transacted expertly, first time, every time.
- Chatbot & Voicebots
Automate customer interactions using (third-party) AI powered chatbots and voicebots, providing quick response and resolution for common queries, ensuring efficient and effective communication.
- Sentiment Analysis
Analyze customer interactions in real-time and detect sentiment and emotions, enabling agents to respond appropriately and improve overall service quality.
- Interactive Voice Response
Our Interactive Voice Response system interacts with callers, gathers information, and routes calls to the appropriate agents, enhancing the self service options and reducing agent workload.
- Automatic Call Back
Reduce wait times with our callback feature, allowing customers to request assistance during peak times and receive assistance at a convenient time without losing their queue position.
- Customer Journey Mapping
Track and visualize the entire customer journey across all your touchpoints, providing insights to improve customer experience and tailor interactions based on past behavior.
- Native BOT Integration Framework
RADIUS offers a BOT integration framework that seamlessly connects with services like Amazon LEX, IBM Watson, and third-party BOTs, enabling advanced automation and intelligent interaction handling to enhance customer engagement and support.
- Integration with Generative AI Platform
Create more personalized customer interactions and propel your business forward by incorporating generative AI models to generate human-like responses, enhancing the overall service experience.
- Intelligent Omnichannel Interaction Routing
Routes your customer interactions across multiple channels (voice, chat, email, video) intelligently, ensuring they reach the best-suited agent based on skills and availability.
- STT & TTS Integration Capability
The system integrates with STT and TTS engines, converting speech to text and text to speech. This enables seamless transcription and voice responses, enhancing accessibility and improving interaction quality.