RADIUS-Omnichannel Interaction System

Feature Details

Agent Empowerment Tools

Unified Customer Interaction

Experience a comprehensive overview of your customer interactions across all channels, seamlessly integrated for a complete understanding of each customer journey.

Agent Note and Scripting

Empower your agents with predefined scripts and notes taking capabilities to ensure every interaction is informed, consistent and effectively tailored.

Call Transfer

Swiftly obtain on-the-spot reply approvals effortlessly with options for consultation, cold transfer, or conference calls.

Advanced Call Management

Seamlessly handle calls with options to make, answer, or reject calls, transfer, conference, and record with ease.

State Management & Break Code Configuration

Seamlessly handle calls with options to make, answer, or reject calls, transfer, conference, and record with ease.

Availability of Themes

Seamlessly handle calls with options to make, answer, or reject calls, transfer, conference, and record with ease.

Interaction Disposition

Schedule, update, and manage interactions and harness the power of contact info pop-ups, CRM integration for efficient communication.

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