Feature Details
Supercharge Your Customer Engagement
Communication Channels
- Voice
Inbound: Your contact center agents, equipped with either soft or hard phones, are well-prepared to swiftly respond to customer inquiries.
Outbound Voice: Select a range of dialing options to enhance your outreach strategy ranging from Manual, Preview, Predictive, and Auto/Blaster modes.
- SMS
Stay connected with your customer through SMS channel, providing a direct and immediate way to deliver critical information right to their mobile devices, and ensure messages are seen and acted upon promptly.
- Messenger
Leverage instant messaging for continuous customer conversations through platforms like Webchat, WhatsApp, Facebook Messenger, Apple Business Chat, Twitter, Viber, Skype, Teams etc.
Efficiently manage emails by tracking, processing, and ensuring quality responses.
- Video
Incorporate video channels to offer personalized, visualized customer service improving issue resolution and enhancing the overall customer experience in platforms like Jitsi and Zoom.
- Live Webchat
Enable real-time, efficient customer interactions that enhance the effectiveness of your contact center operations.
- BYOC
Connect with your customers on their preferred communication channels, ensuring flexibility to adapt to emerging trends and preferences. This feature keeps you connected with your customer in the most effective way, enhancing engagement and satisfaction by meeting them where they are most comfortable.
- Website Feeds
Engage with your customers through Website Feeds, offering a seamless way to deliver updates, news, and important information. This feature ensures that your audience stays informed with real-time content, enhancing their experience and keeping them engaged.
- In-App
Enhance the mobile user experience with native iOS and Android support for customer inquiries, seamlessly integrated into our omnichannel contact center solution