RADIUS-Omnichannel Interaction System

Feature Details

Communication Channels

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Inbound Voice

Your contact center agents, equipped with either soft or hard phones, are well-prepared to swiftly respond to customer inquiries.

Outbound Voice

Select a range of dialing options to enhance your outreach strategy ranging from Manual, Preview, Predictive, and Auto/Blaster modes.

Instant Messaging

Leverage instant messaging for continuous customer conversations through platforms like Webchat, WhatsApp, Facebook Messenger, SMS, Apple for Business, and Viber.

Email

Efficiently manage emails by tracking, processing, and ensuring quality responses.

Live Webchat

Enable real-time, efficient customer interactions that enhance the effectiveness of your contact center operations.

In-App

Enhance the mobile user experience with native iOS and Android support for customer inquiries, seamlessly integrated into our omnichannel contact center solution.

Video

Incorporate video channels to offer personalized, visualized customer service improving issue resolution and enhancing the overall customer experience in platforms like Jitsi and Zoom.

BYOC

Be ready to connect with your customers, on whatever channels they prefer.

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