Menu
Feature Details
Supercharge Your Customer Engagement
Supervisor Workstation
- Widget Based Real Time Dashboard
Provide a customizable real-time dashboard with interactive widgets, giving managers instant insights into key metrics and performance indicators for effective decision-making.
- Real-Time Campaign Status: Monitor the progress of active campaigns.
- Agent State & Activities: Track agent statuses and activities in real time.
- Lead Performance: Evaluate the effectiveness of leads being pursued.
- Dialer Status: Check the status and efficiency of dialers.
- Trunk Utilization: Measure the usage and capacity of communication trunks.
- KPI Stats: Access key performance indicators for comprehensive performance tracking.
- Sentiment: Analyze customer sentiments to gauge overall satisfaction and service quality.
- Interaction Monitoring
Allow supervisors to monitor live interactions between agents and customers, ensuring quality and providing real-time feedback to improve service delivery.
- Drag and Drop Script Design
Allows for easy creation and customization of agent scripts using a drag-and-drop interface, ensuring consistent and effective communication with customers.
- Coaching, Bargein and Whisper
Empower supervisors with “Barge-in” and “Whisper” capabilities, enabling real-time participation and discreet guidance during agent-customer interactions for enhanced support and coaching opportunities.
- Custom Widget
Access tailored tools and functionalities with the custom widget designed to display specific data and metrics, allowing for a tailored dashboard experience that meets unique business needs.
- Agent State Management
Manage agent availability and break states using configurable break codes, optimizing workforce management and ensuring efficient service delivery.
- DNC & Block List Management
Easily manage DNC and block lists, ensuring compliance and protecting customer preferences for seamless communication experiences.