RADIUS-Omnichannel Interaction System

Feature Details

Platform Features

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Multitenant Capability

Radius’ multi-tenant capability boosts operational efficiency by enabling the segmentation and isolation of data, configurations, and resources, allowing multiple entities to operate within a single system.

Scalable Contact Center

RADIUS offers a scalable solution that adapts to changing demands across all communication channels, ensuring consistent, high-quality customer service as your business grows.

Deployment Flexibility

RADIUS Offers PureCloud for full cloud-based efficiency, Hybrid for a mix of cloud and on-premises control, and On-Prem for optimal security and customization tailored to your business needs.

Media Provider Agnosticism

RADIUS ensures seamless integration with any communication channel, offering flexibility to choose the best media providers without compatibility issues, optimizing customer interactions across all platforms.

Flexible Data Storage

RADIUS offers on-premises, cloud, or hybrid data storage—to efficiently manage data volumes and maintain performance, cost-effectiveness, and compliance.

99.99% Uptime SLA

RADIUS delivers uninterrupted service with a 99.99% uptime SLA, ensuring maximum reliability for your contact center.

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