RADIUS-Omnichannel Interaction System

Analytics & Reporting

  • Historical Detailed Report

Gain insights into past performance by accessing comprehensive historical data on customer interactions, enabling in-depth analysis and trend identification for improved decision-making.

  • Dashboard and Graphs Visualization

Visualize complex data with interactive dashboards and intuitive graphs, making it easy to interpret information and drive better business outcomes through clear, actionable insights.

  • Custom Reporting

Create tailored reports that meet specific business needs, providing relevant insights and actionable information to drive strategic decisions and optimize performance.

  • Flexible Reports Download

Download reports in various formats like CSV, PDF, and XLSX formats, ensuring critical data is always available and accessible when needed for informed decision-making.

  • Provision for BI Tools

Integrate seamlessly with BI tools like MS Power BI, Tableau, and IBM Cognos, allowing advanced data analysis and visualization for deeper insights and enhanced business intelligence.

  • Available Reports

Access a variety of reports, including:

  • Omnichannel Report: Summarize interactions across all channels.
  • Customer Journey Report: Map the complete customer journey.
  • Agent Performance Report: Evaluate agent efficiency and effectiveness.
  • Sentiment & Rating: Analyze customer sentiment and ratings.
  • Real Time Statistical Reports

Get up-to-the-minute performance metrics with real-time statistical reports, enabling immediate insights and quick decision-making to optimize operational efficiency and customer service outcomes.

  • Real-time and Historical View

Access both current and past data with real-time and historical views, providing a comprehensive analysis that combines immediate insights with long-term trends to inform strategic decisions and improve overall performance.

  • Auto Scheduling of Report to Emails / FTP

Automate report distribution via email or FTP, ensuring timely delivery of important information without manual intervention for efficient data sharing.

  • Reports on Sentiments, Ratings

Generate detailed reports on customer sentiments and ratings, helping to assess satisfaction levels and identify areas for improvement to enhance customer experience.

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