Feature Details
Supercharge Your Customer Engagement
Analytics & Reporting
- Historical Detailed Report
Gain insights into past performance by accessing comprehensive historical data on customer interactions, enabling in-depth analysis and trend identification for improved decision-making.
- Dashboard and Graphs Visualization
Visualize complex data with interactive dashboards and intuitive graphs, making it easy to interpret information and drive better business outcomes through clear, actionable insights.
- Custom Reporting
Create tailored reports that meet specific business needs, providing relevant insights and actionable information to drive strategic decisions and optimize performance.
- Flexible Reports Download
Download reports in various formats like CSV, PDF, and XLSX formats, ensuring critical data is always available and accessible when needed for informed decision-making.
- Provision for BI Tools
Integrate seamlessly with BI tools like MS Power BI, Tableau, and IBM Cognos, allowing advanced data analysis and visualization for deeper insights and enhanced business intelligence.
- Available Reports
Access a variety of reports, including:
- Omnichannel Report: Summarize interactions across all channels.
- Customer Journey Report: Map the complete customer journey.
- Agent Performance Report: Evaluate agent efficiency and effectiveness.
- Sentiment & Rating: Analyze customer sentiment and ratings.
- Real Time Statistical Reports
Get up-to-the-minute performance metrics with real-time statistical reports, enabling immediate insights and quick decision-making to optimize operational efficiency and customer service outcomes.
- Real-time and Historical View
Access both current and past data with real-time and historical views, providing a comprehensive analysis that combines immediate insights with long-term trends to inform strategic decisions and improve overall performance.
- Auto Scheduling of Report to Emails / FTP
Automate report distribution via email or FTP, ensuring timely delivery of important information without manual intervention for efficient data sharing.
- Reports on Sentiments, Ratings
Generate detailed reports on customer sentiments and ratings, helping to assess satisfaction levels and identify areas for improvement to enhance customer experience.