RADIUS-Omnichannel Interaction System

Feature Details

Analytics & Reporting

Historical Detailed Report

Access crucial insights into agent performance and customer experience with our range of cradle to grave reports.

Pre-built Report

Access crucial insights into agent performance and customer experience with our range of cradle to grave reports.

Custom Reporting

Access crucial insights into agent performance and customer experience with our range of cradle to grave reports.

Provision for BI Tools

Access crucial insights into agent performance and customer experience with our range of cradle to grave reports.

Unified Omni Channel Analytics

Gain a comprehensive view of the customer journey across all channels and understand agent performance in each channel for in-depth insights.

Surveys

Uncover valuable customer insights with a suite of metrics including Net Promoter Score (NPS), CSAT, and comprehensive satisfaction ratings.

Integration with 3rd Party Database

Elevate analytics by perfectly syncing 3rd party database systems for richer and more comprehensive insights.

Flexible Reports Download

Easily access your data in the format you need, with options to download reports in CSV, PDF, and XLSX formats.

Analytical Graphs & Dashboard

Gain a visual understanding of your team’s performance and customer experiences through intuitive, graphical insights.

Auto Scheduling

Auto scheduling of reports to email, also 3rd party database creation.

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