RADIUS-Omnichannel Interaction System

Feature Details

Quality & Compliance Management

Speech to Text

Transform every call into actionable insights with speech to text technology, for converting voice into text for easy analysis and follow up.

Voice, Chat and Email Transcript

Archive every interaction with precision using our chat and email transcript feature that is idle for training, quality assurance, and gaining deep insights into customer needs.

Sentiment Analysis

Sentiment Analysis feature helps analyze emotions in real-time, tailor your responses and enhance customer experiences.

Voice Recording & Storage

Sentiment Analysis feature helps analyze emotions in real-time, tailor your responses and enhance customer experiences.

Agent Interaction Evaluation

Sentiment Analysis feature helps analyze emotions in real-time, tailor your responses and enhance customer experiences.

Survey

Sentiment Analysis feature helps analyze emotions in real-time, tailor your responses and enhance customer experiences.

SLA

Access an array of Service Level Agreements covering reporting, dashboard monitoring, real-time notifications, and customizable configurations for tailored performance monitoring.

Feedback Management

Empower supervisors with holistic performance analytics, enabling them to review, rate, and score agent interactions for continuous improvement.

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