RADIUS-Omnichannel Interaction System

CRM Connector

  • Available Connectors

Seamlessly integrate with leading platforms like SAP C4C, Salesforce, Simple CRM, MS Dynamics, ZOHO, and Unifyd for ensuring smooth collaboration and enhanced customer interactions across platforms.

  • Screen Pop

Maximize efficiency with screenpop feature by instantly displaying customer information on the agent’s screen during incoming interactions, enabling personalized and efficient service by providing context immediately.

  • Click-to-Call

Allow your agents to initiate calls directly from the CRM interface with a single click, enabling swift and efficient communication that ub turn increases productivity without toggling between apps.

  • Auto Ticket Creation

Automatically generate support tickets from customer inquiries and issues, ensuring that no interaction is missed and that follow-ups are systematically tracked and managed.

  • Unified CTI-CRM Window

Combines computer telephony integration (CTI) with CRM in a single window by providing the agents with a comprehensive 360-degree customer information within a single window, eliminating the need for toggling or switching between tabs.

  • Call Disposition

Records the outcome of each call by categorizing and tagging interactions with specific details which enhances reporting and analysis, aiding in informed decision-making and refining service strategies.

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