Feature Details
Supercharge Your Customer Engagement
CRM Connector
- Available Connectors
Seamlessly integrate with leading platforms like SAP C4C, Salesforce, Simple CRM, MS Dynamics, ZOHO, and Unifyd for ensuring smooth collaboration and enhanced customer interactions across platforms.
- Screen Pop
Maximize efficiency with screenpop feature by instantly displaying customer information on the agent’s screen during incoming interactions, enabling personalized and efficient service by providing context immediately.
- Click-to-Call
Allow your agents to initiate calls directly from the CRM interface with a single click, enabling swift and efficient communication that ub turn increases productivity without toggling between apps.
- Auto Ticket Creation
Automatically generate support tickets from customer inquiries and issues, ensuring that no interaction is missed and that follow-ups are systematically tracked and managed.
- Unified CTI-CRM Window
Combines computer telephony integration (CTI) with CRM in a single window by providing the agents with a comprehensive 360-degree customer information within a single window, eliminating the need for toggling or switching between tabs.
- Call Disposition
Records the outcome of each call by categorizing and tagging interactions with specific details which enhances reporting and analysis, aiding in informed decision-making and refining service strategies.