Feature Details
Supercharge Your Customer Engagement
List Management
- Factor Based Multiple List Fusion
Combine multiple contact lists using specific factors such as behavioral data, customer preference, or demographic info to optimize outreach and improve targeting accuracy for campaigns. This enhances your campaign effectiveness by creating precise, relevant contact lists, maximizing reach and engagement.
- List Scheduling
Schedule contact lists for dialing at optimal times such as time of day, day of the week, time zones, historical data. This ensures higher contact rates and better campaign performance, increasing the likelihood of successful contact and leading to improved campaign outcomes.
- Real-Time & API Driven Mass Record Import
Import large volumes of contact records in real-time via API, enabling immediate use and integration into campaigns. This ensures campaigns are always up-to-date with the latest data, enhancing responsiveness and effectiveness.
- Hold/Unhold Records
Temporarily hold or resume contact records in a campaign, allowing flexible management of contact lists based on changing priorities. This is essential for businesses to adapt to evolving needs, such as shifting focus to high-priority leads, managing compliance requirements, or reacting to market changes, improving overall campaign management and execution.
- Rule Based Record Prioritization
Prioritize contact records based on predefined rules, such as customer value, engagement history, lead score, or urgency of the issue, ensuring that the most important or urgent contacts are addressed first. This maximizes the impact of campaigns by focusing on high-priority contacts, improving overall results.
- Define Record Dialing Order
Set the order in which contact records are dialed, optimizing the sequence to improve contact rates and campaign effectiveness. This ensures the most strategic and efficient dialing order, enhancing productivity and success rates.
- Record Scheduling with Time Zone Support
Schedule contact records for dialing based on time zones to ensure compliance with local regulations and improve customer reach. This practice increases the likelihood of reaching contacts at convenient times, enhancing engagement and compliance, and maximizing the effectiveness of your outreach efforts.
- De-Duplicate of Record
Remove duplicate contact records automatically/manually, ensuring a clean and efficient contact list for campaigns to reduce redundant efforts, saves time, and ensures a more efficient and effective campaign.
- Real time List Statistics
Access real-time statistics on contact lists, providing valuable insights into performance and enabling data-driven decision-making in contact center list management. This empowers businesses with timely data, such as contact rates, response times, conversion rates, and engagement metrics, allowing informed decisions to optimize campaign performance and improve overall effectiveness.
- Address Management
Maintain accurate and up-to-date address data to ensure efficient operations and customer satisfaction. This includes capturing, standardizing, verifying, updating, storing, and utilizing addresses for shipping, billing, marketing, and communication. Effective address management enhances accuracy, efficiency, compliance, and customer experience, while reducing costs and improving data quality.
- Filter and Export Order
Apply filters to contact records and export them in the desired order, facilitating targeted campaign execution and data analysis.
- Provision for Record Attributes Customization
Customize attributes of contact records to better segment and target specific audiences, enhancing the effectiveness of outreach.
- DND check
Perform real-time Do Not Disturb (DND) checks before dialing to ensure compliance with regulations and maintain customer trust. This prevents violations and maintains trust, ensuring legal compliance and safeguarding their reputation.