Feature Details
Supercharge Your Customer Engagement
Agent Script Builder
- Dynamic Agent Scripting Design
Easily design and deploy agent scripts that adapt to customer interactions in real time. With personalized, attribute-based scripting, agents can handle interactions confidently while ensuring accuracy and compliance.
- Message Template Designer
Create and manage ready-to-use templates across chat, email, SMS, and social. This simplifies responses and helps agents engage faster with customers across every channel.
- Knowledge Base Builder
Seamlessly integrate or build a centralized knowledge base of your organization within RADIUS. Agents get instant access to relevant information, empowering them to resolve queries better.